01.HR Management

• Define and maintain Employee Information's.
• Employee Payroll information and benefits management.
• Employee self-information using self-service and this information will be reviewed and approved by Management before reflecting in the employee record.
• Employee leave information using self-service and request will be reviewed and approved by Line Manager, replacement person and followed by management team.
• Employee Leave balance and eligibility should be maintained in the system.
• WPS report with all Payroll Information by integrating with the Absence Information.
• Review and process Overtime amount based on the information submitted by service engineer in the job report.
• Ability to process Overtime payment separately.

02.Inventory Management

• Define Master Inventory items where all product will be identified with a product code.
• Each Inventory items tracked with a Serial Number.
• Inventory should be maintained in two modes one as Customer Inventory other as Company Inventory.
• Deduct stock automatically when service engineer submits Service Job Report mentioning the Inventory item issued (With Serial Number Tracking).
• Ability to SITE location Inventory Removal Process with supporting documents to track and upload all Inventory item with Serial Number and Upload back in to the Stock with Justification.

03.Service Management

• Define and maintain Customer Information’s with multiple SITE location details.
• Maintain customer contracts and SITE locations Sub contract with all details.
• Probjects Team will be able to update and maintain “In Progress” SITE location details, this SITE location will be available to Support team once the Project team update all the documents with expiry details and mark SITE location status as “Completed” and Once the Project team marked as completed automatically an email notification need to send to a list of email address which we maintain at the customer and SITE Location details and to Info Vision Support team.
• Ability to maintain unlimited attachment with a document classification against each customer and SITE locations information’s. This document available to all parties (Including Customer) on required basis.
• Ability to assign customer SITE locations to each support engineer separately, so that information(data) visibility will be restricted to that customer SITE location only.
• Ability to view and list out all the Product list with Model, Serial number, and other related information against each SITE locations
• Incidents (Break down calls) can be reported by Customer, Support Engineers, Management, Reception Operator from their Self-Service Portal with limited information like SITE location details, Incident details, Issue Reported by, Issue Reported Source etc. Immediately email notifications with incident number and details need to be send to list of email address which we maintain at the customer and SITE Location details and to Info Vision Support team.
• Once an Incidents got created it will be visible for all, Employee Line Manager will be assigning this incident to Service Engineer where they will start inputs details, status, replaced faulty items, Job report and other attachments.
• If ssupport Engineer issue any Inventory items from Company or Customer stock against any SITE Locations, this should automatically deduct from the Inventory and need to track against SITE location product list.
• Ability to reassign the Incidents by service engineer to other Service engineer.
• Provision in the system to raise preventive maintenance incidents automatically based on the period defined against each customer (normally each quarter), This Incident should be raised 3 days in advance, and there will be a separate check list that Support engineer need to be submitted while submitting the Job report.
• Once Job reports submitted by the Service Engineer, Service Engineer Line manager will be reviewing for approval, if any correction required it will be sent back to the Service Engineer for update after Line manager approval an email notification will be send to customer with closure report.
• All Incident Job reports should be able to filter with different filter condition for any scrutinizing in the future.
• Availability of dashboard to the users to show the status of Incidents and volume of incidents.
• Ability to claim Overtime while submitting Job reports.
• Escalation matrix (2 - 3 level), Provision will be provided to maintain the SLA Rules, System will send automatically the email notifications based on the escalation matrix

04.Dashboard

• Support and Project Team work load
• Open tickets by Status
• Preventive Maintenance tickets
• Document Expiry in Next 2 weeks
• Customer Contract Expiry in next 1 Month

05.Reports

• Incident closed by Support Engineer with in a period.
• Stock issued in a specific period.
• Current stocks
• Overtime Submission
• WPS submission
• Pay slip Report
• Employee Summary with Salary Detail
• Overtime Summary & Detail
• Leave Summary & Detail
• Gratuity

06.Reports

MITE HRMS Suite offers several reports as well as customizable reports capabilities to be able to best use your past employee information.